Your order will be delivered within 45-60 minutes.
Any changes to the delivery schedule or time period will be notified.
How can I order?
You have to download our app through the app store and register first to place your order. Once you’re registered, simply tap on the "Food Delivery" tab and place your order by selecting the required dishes.
How can I pay for the order?
You can pay for your order by any Visa or Mastercard. Your payment will be securely processed through the Genie payment processor.
How can I change the delivery address after purchasing the order?
If you need to change the delivery address, you need to contact Customer Service via our chat on the app or in WhatsApp messenger on (+94 76 666 1699) or call us so that we could assist you. Please note delivery may be delayed, if the address is changed.
Can I get items delivered in a specific time period of the day?
No. Our delivery timelines are from 10 am to 10 pm. Depending on the order quantity and the areas that we cover with the limited resources, we cannot confirm a specific time on your delivery. But we will send you a delivery confirmation once the order has been dispatched from our location and our rider will be in touch with you prior to your delivery.
How can I schedule my delivery?
We cannot confirm a delivery time or schedule your delivery on a specific time and a date. Once your order is dispatched from our store, you will be receiving a delivery confirmation where you can expect the products to arrive at your doorstep.
There’s a dish missing in my cart at the time of the delivery. What can I do?
Eat Me is delivering with minimum touch and contact with our users. So make sure that you will check all the items before you wave goodbye to our delivery personnel.
My order is damaged in my delivery package. What can I do?
Eat Me ensures that your food delivery will be handed over with zero damage. If there’s any hard damage and it is hard to consume, you can raise a complaint regarding your damaged goods via our chat on the app or in WhatsApp messenger on (+94 76 666 1699) or call us so that we could assist you.
How can I reduce the quantity that I have ordered?
You can tap on the plus or the minus button next to the product and adjust the quantity. We cannot change what you have ordered once the order has been placed and paid through your card. Please make sure to check your whole cart and order responsibly.
How can I cancel the order?
Sorry, order cancellations are not possible at the moment.
How can I get a refund?
Refunds are not possible since we have limited resources to arrange delivery and a limited number of fresh goods. You cannot cancel your order once it is placed and we will not refund your order.